Developing a Google SRE Culture
Description
In many IT organizations, incentives are not aligned between developers, who strive for agility, and operators, who focus on stability. Site reliability engineering, or SRE, is how Google aligns incentives between development and operations and does mission-critical production support. Adoption of SRE cultural and technical practices can help improve collaboration between the business and IT. This course introduces key practices of Google SRE and the important role IT and business leaders play in the success of SRE organizational adoption.
Intended audience
Primary audience: IT leaders and business leaders who are interested in embracing SRE philosophy. Roles include, but are not limited to: CTO, IT director/manager, engineering VP/director/manager. Secondary audience: Other product and IT roles such as operations managers or engineers, software engineers, service managers, or product managers may also find this content useful as an introduction to SRE.
Topics
Module 1: Welcome to Developing a Google SRE Culture
Module 2: DevOps, SRE, and Why They Exist
Module introduction
DevOps and SRE
Module 3: SLOs with Consequences
Module introduction
SRE value
Postmortems
Blamelessness and Psych Safety
SLOs and error budgets
Share vision and knowledge
Module 4: Make Tomorrow Better than Today
Module introduction
Continuous integration, continuous delivery, and canarying
Design thinking and prototyping
Toil
Psychology of change
Module 5: Regulate Workload
Module introduction
Toil and reliability
Goal setting
Module 6: Apply SRE in Your Organization
Module introduction
Organizational maturity
Skills and training
SRE teams
Getting started
Module 7: Final Assessment
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